Case Management at MH²

What Case Management is

Case Management is a collaborative, solution-oriented service that helps patients access care, resources, and systems that support their mental and physical health.
At MH², case managers function as bridges between clinical treatment plans and daily life obstacles, providing practical assistance and ongoing communication.

Care Coordination

  • Assistance scheduling appointments across providers

  • Communication between MH² clinicians, family, and external specialists

  • Support understanding treatment recommendations

  • Ensuring continuity across psychiatry, therapy, and health coaching

Resource Access

  • Connecting patients to community resources

  • Navigating insurance, benefits, or coverage questions

  • Locating support for housing, transportation, or financial stressors

  • Assistance with school or workplace accommodations

Behavioral & Practical Support

  • Strategies to reduce logistical barriers

  • Accountability for following care plans

  • Tools to stay organized with appointments, medications, and tasks

  • Transportation to and from our office if needed
  • Community Outings

Crisis & Stabilization Planning

  • Supporting safety plans in coordination with clinical staff

  • Ensuring access to urgent resources when needed

  • Helping families understand what to do in escalating situations

Click Here to learn about our community outings

Volunteering Opportunities

We offer weekly volunteer opportunities for patients with case manager support. These opportunities occur all around Boston and include ventures such as stocking food pantries, distributing food, and assisting in classrooms. Our newest addition is serving at an animal sanctuary.

Services

Aurora Program
  • Intensive coordination and support for complex needs
  • Frequent check-ins, advocacy, and real-time barrier resolution
  • Transportation to and from office if needed

Case Managers are true partners throughout the treatment process, ensuring patients have the structure, access, and support required for meaningful, sustainable progress.

Meet Our Case Managers

Collin O’Bryan

Case Manager

Lauren Silva

Case Manager